SUPPORT › WARRANTY

Refurbished devices get a lifetime warranty.

Every refurbished Apple device sold by Byte is covered for as long as you own it — battery and liquid damage included, with no time limit. Repairs we carry out come with a 12-month parts warranty. Walk into our Solihull store anytime — no appointment needed.

REFURBISHED DEVICES
∞ Lifetime
For everything you buy from us
  • Hardware faults (battery, screen, board)
  • Liquid damage included
  • Battery health — covered for life
  • Charging, speakers & mic
REPAIRS
12 months
On every part we fit
  • Replaced parts against failure
  • Workmanship on the repair
  • Free re-fit if part fails
  • Apple-genuine where available
BATTERY & LIQUID
∞ Lifetime
Yes — both are fully covered
  • No 80% battery cut-off
  • Liquid damage included
  • No time limit
  • No quibble, no exclusions

What's not covered

Accidental damage

Drops, cracks, bent frames. Repair pricing applies. Consider iPhone display replacement from £79.

Third-party mods

If someone else opened the device or fitted non-genuine parts, the byte warranty no longer applies.

Cosmetic wear

Light scratches and marks from normal handling. These are cosmetic only — any actual fault is covered for life.

MAKING A CLAIM

Easiest way? Walk in.

We don't make you fill in forms. Bring the device + receipt to 353 Warwick Road and we'll diagnose for free. Can't come in? Email hello@byte.co.uk and we'll arrange a freepost label.

Start a claim Book a workshop slot
1
Bring or send the device Plus receipt or order number. We do all diagnostics for free.
2
We test & confirm Usually within 24 hours. We'll email you with the verdict + fix plan.
3
We fix, replace, or refund Your choice based on the fault. No haggling. No surprise costs.