30-day returns & refunds.
Changed your mind? You have 30 days from delivery to return any item — by post or in our Solihull store. Faulty, damaged or wrong items are sorted at our cost.
Sign in to your account, open your order and choose ‘Request return’. We'll review it and email you the next steps — proof of purchase comes from your order automatically.
Original packaging with all accessories included. Post it back via Royal Mail (return postage is paid by you), or drop it into our Solihull store.
Once we receive and check your item, we refund to your original payment method within 5 working days.
You have 30 days from delivery to return any item bought from byte.co.uk for a full refund. Items must come back in their original packaging with all accessories, and with proof of purchase. Return postage is paid by you via Royal Mail.
Prefer to bring it back? Return to our Solihull store within 30 days with your item, its original packaging and proof of purchase.
If an item arrives faulty, damaged or it isn't what you ordered, we'll arrange a replacement and tell you how to return or dispose of the original. If it needs returning, we cover the return cost — and your original delivery charge is refunded.
Within the first 30 days, a fault means a full refund or replacement. After 30 days, faults are covered by your lifetime warranty — repair or replacement. See the Warranty page for details.
Please remove your SIM, sign out of iCloud / remove the activation lock, and back up & wipe your data before sending a refurbished phone or laptop back to us.