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Refund, Returns & Cancelation Policy

Byte® is happy to exchange or refund your purchase within 14 days of delivery, for Click & Collect orders the 14 days starts after you have received your 'Order Ready for Collection' email. Your refund will be credited to the original payment method used, if you have used a Byte® giftcard your refund will automatically be credited to the original gift card. Unwanted goods must be returned in a fully resaleable condition and any tags must be intact. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

 

How do I return an item?

 

You can return items to us via Royal Mail using Royal Mail Second Class post. Items returned by post can take up to 10 working days to reach us once you have posted the parcel. When your refund has been processed it can take your card provider 3 to 5 days working days to credit your account. In order to avoid unnecessary delays in processing your replacement or refund, ensure you include all the order information required and follow the instructions carefully.

(1) Repackage the goods into the original packaging or similar if the original packaging cannot be used or has been discarded.
(2) Make sure that the following returns address is used - Byte Returns - eBay 154 Yarningale Road Kings Heath Birmingham B14 6ND
(3) Insert a note with the item indicating your reasons for return, your name, address and contact telephone number, Enclose within the parcel.
(4) Take the parcel to a Post Office and return the item using Royal Mail Second Class post, obtain a proof of posting from the Post Office.
(5) Retain your proof of posting until you have received your refund.

 

UK & N. Ireland Customers

 

If you buy goods under a distance contract (including, for example, by phone or online but excluding any goods bought in store), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), you have up to fourteen calendar days starting the day after you or your nominee has received your delivery to cancel your order. If you buy multiple goods as part of one order which are delivered to you on different days, your cancellation period will end fourteen days after the day on which you or your nominee receive the last item of your order. This does not apply to certain 'exceptions' specified at section 28 of the CCRs, including goods made to your specification, clearly personalised goods or audio or video recording or computer software if you remove the seal, newspapers, periodicals or magazines or goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. Any delivery charges will be refunded. However, unfortunately we are unable to refund delivery charges for part cancellations or returns. Once an order has been placed we will be unable to stop the delivery of your order. We are unable to cancel any Next Day Home delivery or Click & Collect orders once they have passed through our payment system. Please refuse any delivery of cancelled goods, alternatively, you can post them back to us. During this period you must take reasonable care of the goods. Further details of your rights under the CCRs are available from your local Trading Standards department or Citizens Advice Bureau.

 

International Customers

 

If you buy goods under a distance contract (including, for example, by phone or online but excluding any goods bought in store), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), you have up to 14 calendar days starting the day after you have received your delivery to cancel your order. If you buy multiple goods as part of one order which are delivered to you on different days, your cancellation period will end fourteen days after the day on which you or your nominee receive the last item of your order. We will not refund the cost of returning goods unless damaged/faulty. This does not apply to certain "exceptions" specified at section 28 of the CCRs, including goods made to your specification, clearly personalised goods, audio or video recording or computer software if you remove the seal, newspapers, periodicals or magazines or goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.